Refunds

Short version: ask and you get it back. I would rather return the money than have someone feel taken.

One-off payments

Email me within 30 days and I will refund it in full, no reason needed and no argument. It goes back to the card you used, usually within five to ten working days depending on your bank.

Monthly and yearly support

Cancel any time from the billing page and you will not be charged again. If a payment has just gone out and you did not mean it to — you forgot to cancel, the card was your partner's, it was a bad month — email me and I will refund that payment.

For yearly support cancelled early, ask and I will refund the unused months. This is not a legal minimum, it is just how I want to run it.

Accidental and duplicate payments

Refunded in full whenever you tell me, with no time limit. If you were double-charged, say so and it is fixed the same day I see the message.

How to ask

Email the address on the contact page with the name on the card and roughly when you paid. You do not need your member number, and you do not need to explain yourself.

Please do not start with a chargeback

A chargeback costs a fee on top of the refunded amount and takes months. Emailing me is faster for you and cheaper for me — but if you have already filed one, that is fine, and I will not contest a chargeback from someone who genuinely wanted their money back.

Your member number after a refund

Refunded money is removed from the running total. The number itself stays yours and is not given to anybody else.